AFTER SALES SYSTEM
INCLUDING PRODUCTS SUCH AS RESIDENTIAL ENERGY STORAGE,
C&I ENERGY STORAGE, AND MARINE ENERGY STORAGE.
C&I ENERGY STORAGE, AND MARINE ENERGY STORAGE.
Create sustainable and wonderful lives for global users
AFTER-SALES SERVICE POLICY
Here you can find product files for UGREEN NAS private cloud devices, including clients, firmware, applications, UPS firmware, root certificate public keys, user manuals, and other related documents. We recommend upgrading your operating system and client to the latest versions for the newest features and a better user experience.
AFTER-SALE TICKET SUPPORT
PLEASE LOG IN TO MANAGE TICKETS
Not registered? Create an account Forgot your password? Reset password
STEP BY STEP GUIDANCE
SIGN UP
Enter your email, verify via code and register.
View ticket history anytime after login.
View Detailed Steps
Step 1: Create Your Account
Step 2: Fill in Your Information
Step 3: Check Your Email
Step 4: Copy the Verification Code
Step 5: Complete Registration
SUBMIT A TICKET
Provide serial number, issue details and
purchase channel for faster troubleshooting.
View Detailed Steps
Step 6: Create a Ticket
Step 7: Describe the Problem
Step 8: Submit
Step 9: Review Submission
GET AN ONLINE RESPONS
We'll reply via the system.
Track ticket updates and get email alerts.
View Detailed Steps
Step 10: Check Your Email for Replies
Step 11: View Reply
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